> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zevor.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Common Zevor questions answered: video formats, generation timing, credits, supported languages, mobile use, refunds and subscription cancellation.

<AccordionGroup>
  <Accordion title="What format are the videos?">
    Vertical 9:16 MP4, up to 8 seconds, with native sound. Ready for
    TikTok, Reels and YouTube Shorts. Video tools (background removal,
    upscale, slow motion, talking photo) also return MP4; the maximum
    lengths are on each page.
  </Accordion>

  <Accordion title="How long does a generation take?">
    Most generations take under a minute. Talking photo and video
    upscale are the slowest (1 to 3 minutes depending on clip length).
  </Accordion>

  <Accordion title="Is there a watermark?">
    No. Results come out **with no watermark** on every plan.
  </Accordion>

  <Accordion title="Can I cancel anytime?">
    Yes. Cancel anytime from **Account**; plan changes are instant. If
    you cancel, you keep your credits until the end of the cycle and
    top-up pack credits don't expire.
  </Accordion>

  <Accordion title="Can I use the videos commercially?">
    Yes, **commercial use is included**: the content you generate is
    yours to publish. See the terms at
    [zevor.ai/terms](https://zevor.ai/terms).
  </Accordion>

  <Accordion title="Why doesn't my free account generate?">
    Free accounts are created with no credits. You need a plan or a
    top-up pack. See [Credits and plans](/en/credits-and-plans).
  </Accordion>

  <Accordion title="Are there refunds if something fails?">
    Yes. If a generation fails on our side, credits are refunded
    automatically to the pack balance (the longer-lasting one). If a
    specific purchase doesn't process correctly, email support and
    we'll review it manually.
  </Accordion>

  <Accordion title="Yearly or monthly?">
    Yearly is \~20 % off the monthly rate and gives you the year's
    credits from day one. If you publish daily, yearly pays off. To
    test, start on monthly with the \$1.99 first month on Starter.
  </Accordion>

  <Accordion title="What are top-up packs?">
    One-off credit purchases that **don't expire** with the monthly
    cycle. They are spent before the plan's monthly credits, so the
    monthly allowance doesn't "burn" while you still have pack credit.
    Useful for spike months without changing your plan.
  </Accordion>

  <Accordion title="Does it work on mobile?">
    Yes. Zevor is mobile-first and runs in the phone browser (no app
    to install). For Motion clips or uploading audio, the phone is
    usually the more convenient device.
  </Accordion>

  <Accordion title="What languages does it support?">
    The product itself is available in Spanish and English. For video
    and image prompts you can write in any major language, the models
    understand the common ones. In Talking photo with TTS, the voice
    catalogue covers the main languages.
  </Accordion>

  <Accordion title="What input formats does each tool take?">
    Images: JPG, PNG, WebP, up to 5 MB per file. Videos: MP4. If your
    source is another container, convert it first with the
    [Video compressor](https://zevor.ai/tools/video-compressor).
  </Accordion>

  <Accordion title="Why did the model reject my description?">
    Some prompts are filtered by content policy. Rephrase with a
    different description and try again. Identifiable real people
    without consent, explicit sexual content or minors aren't allowed.
  </Accordion>

  <Accordion title="My result came out odd or cropped. What do I do?">
    Reuse the generation (Re-run) and adjust the prompt: add framing
    ("full body, no cropping") and more scene context. If 2-3 tries
    don't work, drop to Lite to iterate the prompt without spending
    as much.
  </Accordion>

  <Accordion title="How do I download an AI Avatar?">
    From the avatar page, **Download** (the face) or **Download all**
    (ZIP with variations). There's also a download on the generation
    screen.
  </Accordion>

  <Accordion title="How do I change plans?">
    From **Account**. The change is instant and the current cycle is
    prorated. You can move up and down without penalty.
  </Accordion>

  <Accordion title="Where can I see what my credits were spent on?">
    In **Account** you get the generation history and the current
    balance broken down (monthly credits + top-up packs).
  </Accordion>

  <Accordion title="How do I contact support?">
    Email [hello@zevor.ai](mailto:hello@zevor.ai). We usually reply
    during CET business hours.
  </Accordion>
</AccordionGroup>